Customer Testimonials

I just want to take a moment to recognize Derrick in the Genesis Service Department for doing an absolutely phenomenal job! A couple of days ago, I was dealing with what felt like a crisis with my GV70 Genesis, and Derrick went above and beyond to help me through it. His customer service is outstanding, he is incredibly helpful, and he genuinely makes you feel like he cares. He was willing to do whatever he could to help, and I am so thankful he was the one who picked up my vehicle and assisted me. It's not every day ... Read More

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Google - Nov 8, 2026

I just want to take a moment to recognize Derrick in the Genesis Service Department for doing an absolutely phenomenal job! A couple of days ago, I was dealing with what felt like a crisis with my GV70 Genesis, and Derrick went above and beyond to help me through it. His customer service is outstanding, he is incredibly helpful, and he genuinely makes you feel like he cares. He was willing to do whatever he could to help, and I am so thankful he was the one who picked up my vehicle and assisted me. It's not every day you come across someone who takes such pride in their work and treats customers with this level of care and professionalism. I wouldn't want anyone else helping me with my vehicle. Derrick, thank you for everything! You did a phenomenal job, and your excellent customer service deserves to be recognized. Genesis is lucky to have you!

How can the service not know the tire size of a car I purchased from them 6 months ago? Tires Plus is knew and has never seen the car.

Tremendous value. Dedicated Genesis facility (including service). The Waukesha team made for a very enjoyable process for my first Genesis automobile. Alex offered 12 years experience in supporting my questions, test drive, and engagement process. Don represented management and I enjoyed the welcome to the Genesis family. And yes, my GV70 is best in class.

Oooooooof. I don’t drive reviews but… the women in the service department is brutal to speak too. Extremely rude. Not patient. Not accommodating. Not even close to friendly. I will be driving the extra hour to the Madison dealership rather than coming here because the customer service is awful. You would think when you spend 40k on a vehicle they would be somewhat friendly, nope.

Both my husband and I recently purchased A Genesis GV70 and a GV80. Brady, Pete and Chris were amazing to work with. They made the process easy and enjoyable.

I had a great experience purchasing my car from Genesis of Milwaukee! The team was friendly, helpful, and honest, which made the entire experience a positive one. I really appreciated their straightforward approach and how comfortable they made me feel throughout the process. I’d happily recommend Genesis of Milwaukee to anyone looking for a new vehicle!

I recently bought a car from Genesis - Milwaukee. It was a great experience from start to finish. Andy Ratner did a great job on the sale end and I would recommend both Andy and Genesis Milwaukee in the future.

Brady was so kind and patient with us as we decided which GV80 to purchase. The showroom was very nice and first class! We love our new GV80!

A great experience in buying our vehicle. Xander was knowledgeable, professional and took care in listening what we were looking for. He found the perfect vehicle for us!

Great communication with all involved.

Andy did a great job from start to finish. He was professional, responsive, and easy to work with, while never making the process feel pressured. He made everything straightforward and convenient, kept communication clear, and made the overall experience very smooth. I’d absolutely recommend working with Andy.

Purchasing a new vehicle from Gensis of Milwaukee was a great experience. I did most of the purchase over the internet and phone. The sales staff are very knowledgeable, helpful and friendly. I will definitely recommend this dealership to friends and family.

I was well pleased with Brady, the salesman. He was able to answer every question regarding the vehicle I purchased. He was fun but treated me with respect. Jim, the sales manger, was also professional and pleasant. I was planning on writing a check for the car until Jim told me of a promotion they had of .49% financing, saving me money. Purchasing at Genesis of Milwaukee was a very good experience and I have a beautiful new vehicle! Thank you Brady and Jim!

Beautiful experience Smooth and easy process Especially when you have all your personal information in order 3 hours in and out Thank you Brady and the team of Genesis for a great, smooth, easy and quick transaction.

I recently purchased a used vehicle from Genesis of Milwaukee, and the entire experience was outstanding from start to finish. Andy was fantastic to work with. What stood out most was that he never came across as the stereotypical car salesman. There was no pressure, no gimmicks, and no feeling like I was being pushed into a decision. He was knowledgeable, approachable, and genuinely focused on helping me end up in the car I wanted. I also had the opportunity to interact with Don (sales manager) and Zach (finance manager) during the purchase. While my interactions with them were more ... Read More

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Google - Sep 16, 2026

I recently purchased a used vehicle from Genesis of Milwaukee, and the entire experience was outstanding from start to finish. Andy was fantastic to work with. What stood out most was that he never came across as the stereotypical car salesman. There was no pressure, no gimmicks, and no feeling like I was being pushed into a decision. He was knowledgeable, approachable, and genuinely focused on helping me end up in the car I wanted. I also had the opportunity to interact with Don (sales manager) and Zach (finance manager) during the purchase. While my interactions with them were more limited, both were professional and helpful. Buying a vehicle can sometimes feel stressful, but the team at Genesis of Milwaukee made it an enjoyable experience. I truly appreciated their honesty, professionalism, and customer-focused approach. Thanks again for making this such a positive car-buying experience, and I hope to work with you again in the future!

After much research into different types of cars and a great lease offer available on 2026 models, our hunt for a new car brought us to Genesis of Milwaukee. Friends recently worked with Brady Ryan on the purchase of 2 new Genesis vehicles so he came highly recommended. Brady was very friendly, welcoming, and knowledgeable about the vehicle. He quickly set us up with a test drive. Afterwards, he answered all of our questions, but was not pushy. We really liked the GV70 and the value of the lease deal so we proceeded to work with Brady to get us into a ... Read More

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Google - Sep 8, 2026

After much research into different types of cars and a great lease offer available on 2026 models, our hunt for a new car brought us to Genesis of Milwaukee. Friends recently worked with Brady Ryan on the purchase of 2 new Genesis vehicles so he came highly recommended. Brady was very friendly, welcoming, and knowledgeable about the vehicle. He quickly set us up with a test drive. Afterwards, he answered all of our questions, but was not pushy. We really liked the GV70 and the value of the lease deal so we proceeded to work with Brady to get us into a vehicle. He did a very thorough job setting us up with a driver profile and provided a detailed orientation of the car. Since bringing it home, he has been extremely responsive to our additional questions and we are confident that he will continue to support us whenever we need further assistance. We really are enjoying our new GV70! The lease process was easy and quick. Thank you, Brady, making this such an enjoyable experience.

Beautiful dealership. Great employees and great pricing. Xander and Jim were great.

I purchased a 2026 Genesis GV 70 Select. It’s loaded with luxury and technology. Brady, my Sales Consultant at Milwaukee Genesis, was very knowledgeable & helpful. He’s a patient technology coach. I highly recommend Milwaukee Genesis.

An exceptional experience with Genesis! Our salesman was outstanding and the rest of the crew were great as well. We love our new SUV - it's so quiet, smooth ride, and easy to navigate the apps, etc. Highly recommend both the company and the vehicle!

Easy purchase experience. Brady was very helpful from start to finish. Very thorough review of new vehicles systems and technology.

My experience in selecting and purchasing a 2026 Genesis GV80 was outstanding. Every touch point was met with a deep understanding of the Genesis line, which allowed Alex to hone in on the right one for me and my future use.

My wife and I both feel this was the best car buying experience we've had in our entire lifetime. We were both treated kindly and respectfully by everyone. Alex was so helpful and knowledgeable as our salesman and I can easily see why he has been their top salesman for many years. There was no pressure at any time and everyone had the attitude of helping us and making the buying experience pleasant. Chris, the finance officer, went to bat for us to obtain financing for our purchase. We are very pleased with our purchase and can heartily recommend ... Read More

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Google - Aug 29, 2026

My wife and I both feel this was the best car buying experience we've had in our entire lifetime. We were both treated kindly and respectfully by everyone. Alex was so helpful and knowledgeable as our salesman and I can easily see why he has been their top salesman for many years. There was no pressure at any time and everyone had the attitude of helping us and making the buying experience pleasant. Chris, the finance officer, went to bat for us to obtain financing for our purchase. We are very pleased with our purchase and can heartily recommend Boucher Genesis of Milwaukee.

Brady at Genesis of Milwaukee is a top notch sales person who knows his product, communicates consistently and makes the buying process as smooth as possible. He delivered on everything that was discussed and found the exact vehicle we wanted in record time. It’s our 2nd Genesis purchase from this dealer, so that should tell you something about the whole operation including the service department.

Brady, the sales person, made the car buying process pleasant. It's one of the better car buying experiences I've had.

First of all, the facility is beautiful and the snacks are fantastic! But best of all are the employees that we were in contact with. Brady for sales and Matthew for the contract were both excellent representatives of this dealership.

Very expediant, but I must say I bought the car in spite of, not because of, my salesman

Since genesis dealerships are so far and few, avoid getting one so you don’t have to come to this service department and dealership overall. I hate that this one is called Genesis of Milwaukee when it is in Waukesha that makes no sense. They hate to make any accommodations. I had to bring my GV70 back to back when I initially came for a oil change. I believe they did something to my car. I wish there was another genesis dealership. They give horrible service and do not answer the phone and do not like to text back in ... Read More

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Google - Aug 18, 2026

Since genesis dealerships are so far and few, avoid getting one so you don’t have to come to this service department and dealership overall. I hate that this one is called Genesis of Milwaukee when it is in Waukesha that makes no sense. They hate to make any accommodations. I had to bring my GV70 back to back when I initially came for a oil change. I believe they did something to my car. I wish there was another genesis dealership. They give horrible service and do not answer the phone and do not like to text back in a decent time amount of time. The level of communication is low. They are very condescending and I would not put it past them to be prejudice. I should have just got a Lexus instead at least I know the Lexus dealership in Glendale would give great service.

If I could give Genesis of Milwaukee and Brady (salesperson) more than 5 stars I would. I was downsizing from a large pick up truck to a mid size SUV. I drove about 6 SUV’s and looked at a handful of others. Many of the sales staff I was dealing with would tell me if you come back please not a certain day because “I’m off” With Brady, when he handed me his business card I said “I need your hours” he said whenever the dealership is open I’m working. After many YouTube videos and online research I settled ... Read More

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Google - Aug 18, 2026

If I could give Genesis of Milwaukee and Brady (salesperson) more than 5 stars I would. I was downsizing from a large pick up truck to a mid size SUV. I drove about 6 SUV’s and looked at a handful of others. Many of the sales staff I was dealing with would tell me if you come back please not a certain day because “I’m off” With Brady, when he handed me his business card I said “I need your hours” he said whenever the dealership is open I’m working. After many YouTube videos and online research I settled on the GV80. Few days after I picked up and I returned to the dealership and Brady answered each one of my questions. At my previous dealer, there was on average 20 people in a small waiting area. It was loud and noisy. At Genesis the waiting room had 3 people went I returned to have my questions answered. Genesis of Milwaukee off to a great start.

Raja was fantastic to work with!

Brady did a fantastic job explaining everything to me . He gave me different options to choose that would suit my needs from the payments to the length of the lease ,as well . Super personable ! thank you for a great and easy experience

This was our second disappointing experience with Genesis of Milwaukee. During our first oil change, I was told the service would take about 1½ hours. Instead, I waited at the dealership for nearly four hours. For my next oil change, I requested a complimentary loaner vehicle so I wouldn't have to spend hours waiting again. I dropped my GV80 off at 11:00 a.m. and was told it would be ready in about two hours. After waiting three hours with no communication, I called and was told my vehicle hadn't even been started. No one had contacted me about the ... Read More

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Google - Jul 11, 2026

This was our second disappointing experience with Genesis of Milwaukee. During our first oil change, I was told the service would take about 1½ hours. Instead, I waited at the dealership for nearly four hours. For my next oil change, I requested a complimentary loaner vehicle so I wouldn't have to spend hours waiting again. I dropped my GV80 off at 11:00 a.m. and was told it would be ready in about two hours. After waiting three hours with no communication, I called and was told my vehicle hadn't even been started. No one had contacted me about the delay, and I later learned my car had been moved to the back of the line because I had accepted a loaner. Had I been told that upfront—or simply notified of the delay—I could have gone home instead of waiting in the area. The biggest disappointment, however, was the customer service. When I picked up my vehicle, no one reviewed the work that had been performed. The cashier noticed this and had to call over the service advisor. When I simply suggested that a courtesy call about delays would have been appreciated, I was met with a defensive attitude. Delays happen. Mistakes happen. What shouldn't happen is poor communication and a bad attitude, a lack of accountability, and treating customers as though their concerns are an inconvenience. Based on these experiences, I will be taking it elsewhere for future service.

Jasmine Barker was great to work with; if I could give her 6 stars I would

Absolutely amazing service with Brady. The team at Genesis has been amazing to work with. Highly recommend stopping in!

Working with Jasmine was a very pleasant experience! Just facts with no sales pitch. She always had an answer for my questions. Pete the sales manager was also very professional and pleasant. I didn’t have too much interaction with him but he did greet me with a handshake and a smile. Zach from finance was great as well! I purchased a Genesis GV70. Great car!! Sporty car with a very luxurious feel!! Thanks Jasmine, Pete and Zach for your professionalism.

Good experience

I've been leasing and purchasing luxury vehicles for over 20 years — Mercedes, Volvo, Audi, Lexus — so I've seen what good and bad dealership experiences look like. My last lease was a Mercedes-Benz EQE SUV, and honestly, it left me questioning whether Mercedes still deserves the "luxury" label — both the car itself and the dealership experience were a real disappointment. Genesis of Milwaukee was a completely different story. From the moment I walked in, the atmosphere was upscale yet welcoming — none of that high-pressure, transactional energy you get at so many dealerships. Brady in sales was knowledgeable, straightforward, ... Read More

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Google - Jun 17, 2026

I've been leasing and purchasing luxury vehicles for over 20 years — Mercedes, Volvo, Audi, Lexus — so I've seen what good and bad dealership experiences look like. My last lease was a Mercedes-Benz EQE SUV, and honestly, it left me questioning whether Mercedes still deserves the "luxury" label — both the car itself and the dealership experience were a real disappointment. Genesis of Milwaukee was a completely different story. From the moment I walked in, the atmosphere was upscale yet welcoming — none of that high-pressure, transactional energy you get at so many dealerships. Brady in sales was knowledgeable, straightforward, and genuinely enjoyable to work with. The manager who handled the final paperwork was equally professional, making the whole process smooth and transparent from start to finish. And the GV80 itself? Absolutely love it. The quality, the ride, the features — it's exceeded every expectation. If you're even remotely considering a Genesis, do yourself a favor and visit this dealership. Ask for Brady — you won't regret it.

Brady and Zach are absolutely amazing!!!!

We are so grateful for the entire team….we started with Brady and ended with Zach and Pete was right in the middle. Brady and Zach were persistent, supportive, and took very good care of us. We are forever grateful. We were at our son 5 games tournaments this past weekend and Brady was cheering and sending our son well wishes while conversing about the pending car sale. Brady ordered us another key , made sure we had floor mats because they wasn’t in the vehicle so he ordered them, and made sure our vehicle was clean with a full tank. ... Read More

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Google - Jun 10, 2026

We are so grateful for the entire team….we started with Brady and ended with Zach and Pete was right in the middle. Brady and Zach were persistent, supportive, and took very good care of us. We are forever grateful. We were at our son 5 games tournaments this past weekend and Brady was cheering and sending our son well wishes while conversing about the pending car sale. Brady ordered us another key , made sure we had floor mats because they wasn’t in the vehicle so he ordered them, and made sure our vehicle was clean with a full tank. Brady and Zach was phenomenal customer service and took great care of us. Thank you

It was a good experience

Alex Dominquez was great! He even picked me up from the airport. Great service and a great value on my G70.

Friendly, informative and attentive.

So pleased with Genesis of Milwaukee! The process was awesome from start to finish. It was convenient, fast and felt like the service and GV70 was tailored with me in mind! Another 5 stars for Brady and Zachary, they were so friendly and knowledgeable!

Xander, and everyone, were great to work with and made the test driving and purchasing process smooth and easy. We even had some family with us and they were taking care of while we worked to sign the paperwork. Would highly recommend.

I’ve brought my Genesis GV80 to Genesis Milwaukee multiple times for the exact same issue, and every time they claim it’s fixed, the problem comes right back as soon as I get the vehicle back. Then I’m stuck paying again to have it towed back to the dealership. At this point, after repeated failed repairs for the same issue, you would think they’d acknowledge there’s a serious problem with the vehicle instead of continuing to charge me thousands of dollars without actually resolving anything. What’s even more frustrating is that they refuse to warranty ... Read More

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Google - May 12, 2026

I’ve brought my Genesis GV80 to Genesis Milwaukee multiple times for the exact same issue, and every time they claim it’s fixed, the problem comes right back as soon as I get the vehicle back. Then I’m stuck paying again to have it towed back to the dealership. At this point, after repeated failed repairs for the same issue, you would think they’d acknowledge there’s a serious problem with the vehicle instead of continuing to charge me thousands of dollars without actually resolving anything. What’s even more frustrating is that they refuse to warranty parts they just replaced, even though those same parts are failing again. A dealership should stand behind their work and the parts they install, but that hasn’t been my experience here at all. I expected better customer service and accountability from a luxury brand including their corporate office. Instead, I’ve lost time, money, and trust dealing with the same unresolved problem over and over again. Don’t recommend.

I recently purchased my second GV80 from Genesis of Milwaukee and had an outstanding experience from start to finish. Brady (Sales) was knowledgeable, professional, and made the entire process smooth and enjoyable without ever feeling pressured. Chris (Finance Manager) was equally impressive—transparent, efficient, and helpful in making everything easy to understand. Jim (GM) also took the time to ensure that I was completely satisfied, which really showed the level of care and commitment to customer service at this dealership. Buying one luxury vehicle is a big decision, and purchasing my second GV80 from this team speaks volumes about the ... Read More

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Google - Apr 25, 2026

I recently purchased my second GV80 from Genesis of Milwaukee and had an outstanding experience from start to finish. Brady (Sales) was knowledgeable, professional, and made the entire process smooth and enjoyable without ever feeling pressured. Chris (Finance Manager) was equally impressive—transparent, efficient, and helpful in making everything easy to understand. Jim (GM) also took the time to ensure that I was completely satisfied, which really showed the level of care and commitment to customer service at this dealership. Buying one luxury vehicle is a big decision, and purchasing my second GV80 from this team speaks volumes about the trust and confidence I have in this team. Highly recommend Genesis of Milwaukee for anyone looking for exceptional service and a first-class car buying experience!

I had a great experience with the service department at Genesis of Milwaukee. From start to finish, my service appointment was handled professionally and efficiently. I used their valet service as part of my appointment, which made the process even more convenient. They called ahead to coordinate pickup, provided a loaner vehicle for the day, and kept me updated throughout the entire service. I really appreciated the level of communication—everything was clear, timely, and on point. What stood out most was the attention to detail and overall care. They took before-and-after photos, addressed everything needed during the service, and ... Read More

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Google - Apr 23, 2026

I had a great experience with the service department at Genesis of Milwaukee. From start to finish, my service appointment was handled professionally and efficiently. I used their valet service as part of my appointment, which made the process even more convenient. They called ahead to coordinate pickup, provided a loaner vehicle for the day, and kept me updated throughout the entire service. I really appreciated the level of communication—everything was clear, timely, and on point. What stood out most was the attention to detail and overall care. They took before-and-after photos, addressed everything needed during the service, and returned my car fully serviced and cleaned inside and out. Even when small issues came up, they handled them smoothly and kept me informed every step of the way. A big thank you to Derrick for going above and beyond—I truly appreciate the excellent customer service. I highly recommend their service department and will definitely be coming back!

Very nice dealership. The purchase experience was smooth, easy and fair. My salesman Raja was friendly and very helpful. Recommend this Genesis dealer highly.

Professional and courteous staff smooth buying experience it took about 3 hours including test drive, paperwork and setting up the new car

Brady was a pleasure to work with and very understanding in allowing us to work through our decision.

This Dealership is very easy to work with and very thorough without being pushy.

Alex Is a great sales person he was patient informative I was happy with the whole experience of purchasing my vehicle!

My second review of Genesis of Milwaukee. After a bad experience last year, they offered me a free oil change. I took them up on it. Oil change was fine. I also had a noise in the front end of the car, they could not recreate it, I heard it when i pulled out of their parking lot. I will take this somewhere else. I also had a noise with the blower fan, sounded like a leaf. They pulled it, said it was a bearing that was the issue and that it would cost $450 to replace it. I said not ... Read More

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Google - Mar 3, 2026

My second review of Genesis of Milwaukee. After a bad experience last year, they offered me a free oil change. I took them up on it. Oil change was fine. I also had a noise in the front end of the car, they could not recreate it, I heard it when i pulled out of their parking lot. I will take this somewhere else. I also had a noise with the blower fan, sounded like a leaf. They pulled it, said it was a bearing that was the issue and that it would cost $450 to replace it. I said not to, as I knew what it sounded like, a leaf or piece of paper, not a bearing. Amazingly after they put it back together, the noise is gone. Whatever was stuck there is now gone of course. But they tried to sell me a new blower motor. I have had my car in twice now for service, of the issues they were to look at, only 1 was solved and they tried to sell me a new part when the problem was resolved. I still have a ticking noise upon start, that caused them to have the car for a month last year and never identified the issue, a noise in the front end that they could not hear, even though i recreate it easily just by driving, and a blower motor noise that was just debris, but they tried to sell me a new motor. Also, in regards to the blower motor, they fixed a debris issue last year too, when looking at it last week, they said i had no cabin air filter. They are the only ones to ever go in there, so they forgot to put it in last year when i got my car back. At least this time they did not have multiple medical emergencies causing my repairs to take a month. Would not recommend at all.

If I could leave 0 stars I would. This is the second Boucher dealer that has lied to me and given me the middle finger. They lied to me during the negotiation and then again when I was closing the deal, and they technically sold the car to me ILLEGALLY!!! They will respond to this review saying that none of this is true, but trust me, stay as far away from the Boucher group as you can!

Brady Ryan was a wonderful sales person. From our first email contact to our actual visit to the Milwaukee Genesis dealership Brady walked us through the process of buying our new car and answering questions. We went through the considerable amount of features we could access with explanations as well as where we could access answers to questions of how to use the technology. Really a nice experience .

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I get the cut-throat nature of the car-dealership world and the need for generic trade-in campaigns, that makes sense for everyday cars. But sending me a letter about a specific exotic car I own, claiming you’re interested in buying it for a customer, and then having no idea what I’m talking about when I call feels unprofessional and ends up wasting both my time and yours.

Called in on Aug 29 to see about purchasing a CPO. Spoke with Xander first, he was respectful enough and sent me video walkthrough of the car in a timely manner. When it came to talking numbers, I was forwarded to Peter Stein, a “sales manager.” Pete refused to negotiate $600 which would have made $5000+ revenue for the dealership. He claimed he was only making $100 on the sale, which of course was a bold-faced lie. I thought to myself, ‘Geeze, they must pay these guys in IOU’s and pizza parties.’ I probably caught him off guard because when I called him ... Read More

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Google - Sep 8, 2025

Called in on Aug 29 to see about purchasing a CPO. Spoke with Xander first, he was respectful enough and sent me video walkthrough of the car in a timely manner. When it came to talking numbers, I was forwarded to Peter Stein, a “sales manager.” Pete refused to negotiate $600 which would have made $5000+ revenue for the dealership. He claimed he was only making $100 on the sale, which of course was a bold-faced lie. I thought to myself, ‘Geeze, they must pay these guys in IOU’s and pizza parties.’ I probably caught him off guard because when I called him out on his lie by asking him to show me what the residual on the lease was, Pete played dumb and acted like he didn’t even know the CPO was a lease return. He then doubled down and flat out told me I was “wrong” in a less-than-receptive tone. So, I decided not to buy. Fast forward to today and not only do they still have the car in inventory but they even lowered the price. Moral of the story: It’s ok to walk! You’ve worked hard for your money to see it go to someone who doesn’t treat you with honesty and respect!

Darlene Larsen Made My Genesis Purchase Effortless and Enjoyable! I first met Darlene Larsen during the pandemic when I was considering a new Genesis. The timing wasn’t right, and I told her I’d need to pass for now but asked if she could follow up down the road. And she did. That follow-up wasn’t just a courtesy, it was the beginning of a truly exceptional experience. Darlene was knowledgeable, patient, and genuinely listened to what I wanted in a vehicle. There was never any pressure, just honest guidance and thoughtful recommendations. When I was finally ready, she ... Read More

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DealerRater - Aug 27, 2025

Darlene Larsen Made My Genesis Purchase Effortless and Enjoyable! I first met Darlene Larsen during the pandemic when I was considering a new Genesis. The timing wasn’t right, and I told her I’d need to pass for now but asked if she could follow up down the road. And she did. That follow-up wasn’t just a courtesy, it was the beginning of a truly exceptional experience. Darlene was knowledgeable, patient, and genuinely listened to what I wanted in a vehicle. There was never any pressure, just honest guidance and thoughtful recommendations. When I was finally ready, she and the dealership team made the process seamless. The showroom was spotless, the staff was professional, and I drove off in my new GV80 the same afternoon as my appointment. If you're looking for a consultant who treats you like more than just a sale, Darlene is the one. She made the entire experience feel personal, easy, and exciting. I couldn’t be happier with my GV80 or the journey that led me to it.

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Simply the best car buying experience I have ever had, and the overall service is exemplary!

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I purchased my 25 G80 Sport Prestige in Il. Soon after I had the TPMS WARNING COMING ON AND OFF! Made an appointment with Genesis Milwaukee to fix the issue? They told me that they would vacuum my car for me and I was happy. Picked up my car the next afternoon and they said it was TOTALLY GONE OVER AND IT WAS FIXED? That night the WARNING CAME BACK ON AND HAS HAPPENED MANY TIMES SINCE. They told me to take a picture of WHAT I WAS SEEING ( as if a 70 year old handicapped man didn’t know what he ... Read More

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Google - Aug 23, 2025

I purchased my 25 G80 Sport Prestige in Il. Soon after I had the TPMS WARNING COMING ON AND OFF! Made an appointment with Genesis Milwaukee to fix the issue? They told me that they would vacuum my car for me and I was happy. Picked up my car the next afternoon and they said it was TOTALLY GONE OVER AND IT WAS FIXED? That night the WARNING CAME BACK ON AND HAS HAPPENED MANY TIMES SINCE. They told me to take a picture of WHAT I WAS SEEING ( as if a 70 year old handicapped man didn’t know what he was talking about 🤬 I did send in multiple pictures of the screen and still no response for 2 weeks! After contacting GENESIS CORPORATE AND TOLD THEM MY ISSUE THEY HAVE SET UP AN APPOINTMENT 2 weeks out ! They never did vacuum my car and now since Corporate is involved they still don’t call me back?

We purchased our new Genesis from Michigan. Our sales consultant was Brady Ryan. Brady offered outstanding support before, during and after the sale. Dealership picked me up at the train station and made delivery day a breeze. Very impressed with dealership and all staff that helped support my purchase.

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Knowledgeable , easy to contact , respectful Convenient location Attractive customer lounge Good customer reviews Positive experience

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Transaction was extremely painless. Dealership was very professional and was quick to get us through the paperwork and out the door. Would definitely recommend going to Genesis of Milwaukee.

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I did not purchase my vehicle here but have received service on it from here. From a service perspective, it just doesn’t get any worse than this. Over $215 for an oil change - just an oil change (oh and a ‘multi point inspection’ 🙄). They had my vehicle for 36 consecutive days trying to address a rattle. ZERO communication as to what’s going on. Turns out it was a bad weld in the B pillar. But no one talked me through any of it. Finally, my windshield cracked under their possession of the vehicle but zero accountability. “It came in ... Read More

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Google - Jul 4, 2025

I did not purchase my vehicle here but have received service on it from here. From a service perspective, it just doesn’t get any worse than this. Over $215 for an oil change - just an oil change (oh and a ‘multi point inspection’ 🙄). They had my vehicle for 36 consecutive days trying to address a rattle. ZERO communication as to what’s going on. Turns out it was a bad weld in the B pillar. But no one talked me through any of it. Finally, my windshield cracked under their possession of the vehicle but zero accountability. “It came in that way” is what I was told. But that car did not leave my possession with a chip when the valet service picked it up. I’d give zero stars if I could. I’ve owned BMW, Lincoln, Infiniti…ALL have a significant advantage on service over Genesis. Save yourself a lot of money and go elsewhere after the free services are used up.

Amazing care, kind, helpful and sincere. Truly one of the best human beings on planet.

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Derrick is always a pleasure to work with. He's on top of everything and communicates well each time.

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7 month update: 4500 miles and the paint is damaged on the hood and bumper of the gv70. Chips and pitting in paint and clear coat. Not covered under basic or extended warranty due to normal road debris. Bad paint quality. Install PPF or buy a different brand.

Darlene provided one of the best new car buying experiences I've ever had! My wife and I were impressed with her common sense, wit, and transparency! No pressure to buy at all - her best trait was actually listening to what we had to say! I'd recommend this dealership, and her specifically, to any of my friends who are interested in a Genesis. Even if they're not currently interested, when they see us drive up in the GV70 they will be!

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Xander was very professional. Our entire experience was extremely positive. Vehicle was exactly what we were looking for and no pressure sales approach was refreshing. Great dealership!

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Working with Brady was honestly such a great experience. He was easy to talk to, super patient, and made what can usually be a stressful process feel really simple. I never felt pressured or overwhelmed—he just genuinely wanted to help me find something that fit what I needed. He went out of his way to make things work, and I really appreciated that. If you’re looking for someone who actually listens and puts in the effort, Brady’s your guy.

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Our experience with this dealership was very positive. I helped to purchase a car for my mother. She is 85 years old and everyone we worked with was very helpful and very patient with her. They explained things very thoroughly to her and didn’t overload her with information. And even told her to write down questions and make another appointment and come back to review any questions she had.

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We were treated with respect from a very professional and courteous team. Our entire experience was very positive. We got a great deal on a great vehicle fro a great dealership

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It was a pleasure working with Derrick while resolving my concerns with my G90. The service department was very responsive, clean and organized. I highly recommend Genesis of Milwaukee.

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If I were to review solely based on my buying experience with Genesis of Milwaukee, I would give them 4 to 5 stars. The experience was very smooth, comfortable, and straightforward. Alex and the rest of the staff went above and beyond to take care of us, so I have no complaints on that front. However, I deducted 3 stars from my overall rating because I just took ownership of my brand new 2025 GV60 yesterday at noon and, somehow, by midnight, it was dead... After leaving the lot, I drove it around in the evening and took my kids to dinner in the ... Read More

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Google - Feb 27, 2025

If I were to review solely based on my buying experience with Genesis of Milwaukee, I would give them 4 to 5 stars. The experience was very smooth, comfortable, and straightforward. Alex and the rest of the staff went above and beyond to take care of us, so I have no complaints on that front. However, I deducted 3 stars from my overall rating because I just took ownership of my brand new 2025 GV60 yesterday at noon and, somehow, by midnight, it was dead... After leaving the lot, I drove it around in the evening and took my kids to dinner in the new car, which they loved. But around midnight, when I went to the garage to explore the settings before bed, I discovered the car was completely dead! The key fobs were functioning, but the car simply wasn’t responding. It turns out the 12V battery had drained in the short time it had been sitting in my garage. I had to call roadside assistance in the morning to get it jumped, and I hadn’t even had the car for 24 hours. While I don’t blame the dealer for this issue, they are my only point of contact with Genesis, so it’s up to them to make it right. I took the car into the dealer today after the jump start, and I received an ICE GV70 loaner to drive on the second day of owning my first EV. Unfortunately, by the end of the day, it looks like I won’t be getting my new car back today. "Livid" would be an understatement for how I feel right now. Here’s hoping day 3 of owning my new Genesis EV brings some good news. **Update** I finally got my "new" car back after two days in the shop. The team made several assumptions about how the 12V battery drained, but no one seems to really know the cause. The General Manager called me, and his first idea was that we might have left a door open or a light on, which could have drained the battery. I'm sorry, but this is my new toy; do you really think I would overlook a light being on or a door being open? Even if that had been the case, we parked it in the garage around 8 PM, and I found it dead at midnight. So, your excuse is that your new electric vehicle could be dead in just four hours if someone leaves a light on or a door open? To add insult to injury, when I finally sat down in my "new" car, I was hit with the overwhelming smell of Febreze. To be clear, when I dropped off the car, it had that wonderful new car smell; when I picked it up, it smelled as though one of the kids had gotten car sick in the backseat and someone tried to cover it up with Febreze. While this may seem minor, I expect the new car smell to last at least a couple of months after purchasing, but now it's gone after just three days. We have been loyal customers of BMW, Audi, and several less premium brands for years, and we have never had such a frustrating experience while purchasing a new vehicle. I love my new car but needless to say, I am walking away very disappointed in my fist few days as a Genesis customer.

Impressive! Outstanding service! Everyone was very helpful and friendly. I never once felt pressured and the entire experience was unlike anything I've ever had while buying a car! Top-notch service! I highly recommend this dealership!!

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I was recently in the market for a new vehicle and was always a fan of Genesis so I stopped in at Genesis of Milwaukee. I previously test drove a GV70 and really liked it, but knew that it was too small so I was looking for something a little bigger. As I walked into the facility which was really nice and high scale I was met by Maria Stein a Sales & Leasing Consultant who was very pleasant and a joy to work with. She took her time explaining things to me, answering every question that I had and ... Read More

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DealerRater - Feb 5, 2025

I was recently in the market for a new vehicle and was always a fan of Genesis so I stopped in at Genesis of Milwaukee. I previously test drove a GV70 and really liked it, but knew that it was too small so I was looking for something a little bigger. As I walked into the facility which was really nice and high scale I was met by Maria Stein a Sales & Leasing Consultant who was very pleasant and a joy to work with. She took her time explaining things to me, answering every question that I had and went over the options that was available to me. One thing that I noticed right away was that there was no pressure, the pressure was gone. I walked in a lot of car dealerships and walked away with headaches at the end but not this one. Once I decided which vehicle I wanted, we worked out some numbers and I had a trade-in and I was pretty satisfied with the numbers and might I add I receive the best numbers on the trade-in value from Genesis of Milwaukee out of all the dealerships that I had visit. The exact vehicle that I wanted was the GV80 a particular color interior and exterior, which they did not have in stock so I would either have to order one or they would have to do a search and try to locate one from another dealer. They located the vehicle from another dealer a few days later they had the vehicle all cleaned up shiny looking like it just found a new home and me and my wife took ownership. Maria went over everything about the new vehicles, all the bells and whistles in the new vehicle. And now I’m a happy owner of a Genesis GV80, thank you Maria, Peter, and Chris for everything

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I took my G70 in for warranty service in early December. A ticking noise upon start-up and a couple other minor issues. I was informed there was a leak on the rear main and also on the timing chain cover. I had a loaner so I was patient. After not hearing an update for a couple weeks, I called service on 12/27. At that time I was told that all that was needed was to put the car back together and that it might be ready that afternoon. After not hearing back from them, I called back on 1/2. At that time ... Read More

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Google - Jan 8, 2025

I took my G70 in for warranty service in early December. A ticking noise upon start-up and a couple other minor issues. I was informed there was a leak on the rear main and also on the timing chain cover. I had a loaner so I was patient. After not hearing an update for a couple weeks, I called service on 12/27. At that time I was told that all that was needed was to put the car back together and that it might be ready that afternoon. After not hearing back from them, I called back on 1/2. At that time I was told it might be 1/6 or 1/7 before it was ready. I called back today and was told it was not ready and that the mechanic had to leave for a medical issue. So now it is not ready and am hoping for tomorrow, but not holding my breath. I have been given medical issues as an excuse multiple times, along with needing to order parts and vacations. I have been told by them that they only have 2 mechanics able to do the work on my car . I asked if all cars are typically in the shop for a month and was told no, so I am wondering why mine is taking so long. I would not recommendGenesis at all if this is the service that is expected. My wife and I are in the market for a new SUV and it will not be a Genesis or any other Boucher dealership.

Everyone that we came in contact at this Dealership was AWESOME. The purchase of our new Genesis was easy. Brady our saleman had all of the paper work done when we arrived. We were in and out with our new car. I own my own business. I know how hard it is to find good people. Because of Brady you sold a new car today. Brady went above and beyond to make the sale We will be back for service when needed. Thanks to Brady. Well done Boucher Mark Haddad  

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Genesis of Milwaukee was a pleasure to deal with. The new building is very well thought out and comfortable. Dealing with Brady was a great experience, he answered all our questions and negotiations went as well as expected. Wouldn't hesitate to recommend him to anyone.

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I was referred by a friend who has a G90, which I ended up purchasing from Pete. He was excellent, responsive, and helpful. We negotiated a fair price, and the car is a dream. I'd refer friends to Pete for sure. It was a pleasurable experience all around.

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Clean, efficient, friendly. Was referred by a friend, was an easy transaction. Will also refer.

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Has EV chargers at location but are constantly blocked by lot cars not being charged. Please change your status on ChargePoint network.

Brady was very helpful with us getting our new car and working with us for our trade-in.

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The dealership, sales manager and salesperson were extremely easy to deal with, knowledgeable and available. Highly recommend this dealership.

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Best car buying experience ever!! The sales staff at Genesis, specifically Justin, are professional, intelligent and just a delight to work with. The Genesis I purchased had everything I hoped for and more. Genesis is going to be my “go to” vehicle forever!

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I recently had the pleasure of purchasing a vehicle from Genesis of Milwaukee, and I can't say enough good things about my experience. From the moment I stepped onto the lot, the team made me feel welcome, and the entire process was smooth and hassle-free. A special shout-out goes to Justin, my salesperson, who went above and beyond to make sure I found the perfect car. He was knowledgeable, professional, and truly listened to what I was looking for. Justin took the time to explain all the features of the Genesis models and answered all of my questions without ... Read More

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DealerRater - Nov 9, 2024

I recently had the pleasure of purchasing a vehicle from Genesis of Milwaukee, and I can't say enough good things about my experience. From the moment I stepped onto the lot, the team made me feel welcome, and the entire process was smooth and hassle-free. A special shout-out goes to Justin, my salesperson, who went above and beyond to make sure I found the perfect car. He was knowledgeable, professional, and truly listened to what I was looking for. Justin took the time to explain all the features of the Genesis models and answered all of my questions without any pressure. His expertise made the decision-making process much easier, and he made sure I was completely comfortable every step of the way. The dealership itself is top-notch – clean, organized, and with a great selection of vehicles. I felt valued as a customer, and the overall experience was stress-free. If you're looking for a premium car and exceptional service, I highly recommend Genesis of Milwaukee and working with Justin. It was a great experience from start to finish, and I’m loving my new car!

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Brady Ryan was the first person to greet me as I entered the Genesis show room. He displayed courtesy and professional poise. “How can I help you sir”? He sold me a SUV!

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One of the best experience I had buying a car I worked with Brady Ryan, who was excellent, highly recommend.

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I recently had an outstanding experience at Genesis of Milwaukee, thanks to the exceptional team there. After trading in my minivan, I worked closely with Justin, who was incredibly knowledgeable and attentive throughout the entire process. He took the time to understand my needs and helped me find the perfect new vehicle, making the experience enjoyable and stress-free and at no time did I feel pressured. Chris, the finance manager, was equally impressive. He clearly explained all my options and worked diligently to secure the best financing for me. I felt well-informed and confident in my decisions, which made a ... Read More

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DealerRater - Oct 29, 2024

I recently had an outstanding experience at Genesis of Milwaukee, thanks to the exceptional team there. After trading in my minivan, I worked closely with Justin, who was incredibly knowledgeable and attentive throughout the entire process. He took the time to understand my needs and helped me find the perfect new vehicle, making the experience enjoyable and stress-free and at no time did I feel pressured. Chris, the finance manager, was equally impressive. He clearly explained all my options and worked diligently to secure the best financing for me. I felt well-informed and confident in my decisions, which made a huge difference in comparison to other places I shopped. Jim, the general manager, also deserves a shout-out for fostering such a positive atmosphere. His commitment to customer satisfaction was evident and really elevated the entire experience. Overall, Boucher exceeded my expectations, and I couldn’t be happier with my new car! Highly recommend this dealership if you’re in the market for a vehicle. Ask for Justin!

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Easy experience, no hassle or pressure. The staff was responsive and the process was painless.

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Ultimately, I did not buy a car here. I have a problem-laden 2024 Cadillac. I was trying to get rid of the Cadillac and Don Jordan at Genesis gave me lots of advice and tried to find a reasonable way to get me into a G80. He went above and beyond. I would definitely recommend this dealership and Don! * * * U P D A T E * * * At the end of February 2025, we ultimately acquired an electric G80 from Genesis of Milwaukee after Cadillac repurchased our Lyriq under Lemon Laws. Genesis of Milwaukee went through a lot of effort to find a car ... Read More

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Google - Oct 26, 2024

Ultimately, I did not buy a car here. I have a problem-laden 2024 Cadillac. I was trying to get rid of the Cadillac and Don Jordan at Genesis gave me lots of advice and tried to find a reasonable way to get me into a G80. He went above and beyond. I would definitely recommend this dealership and Don! * * * U P D A T E * * * At the end of February 2025, we ultimately acquired an electric G80 from Genesis of Milwaukee after Cadillac repurchased our Lyriq under Lemon Laws. Genesis of Milwaukee went through a lot of effort to find a car we liked and got one from a dealer in Minnesota. I appreciate that. The rest of the process was less than ideal. Our salesperson normally works at the Kia dealership next door. She seemed to have no filter or understanding of the customer experience. For example, when we told her that we lived in Milwaukee, she said “I would never live there.” Throughout the process she would disappear for extended periods of time. Most times we didn’t know why, but once was to move her car, another time was to look for all-weather floor mats (more on this later), and another was when we were waiting for her to take our down payment and someone said she was chatting in the back room. The entire process took hours. When we took delivery of the car, it was not clean. They had someone drive the car to the dealership from Minnesota. Once we got it home, we found a bunch of junk in the center armrest. The dealership is very concerned about how you answer follow-up surveys sent to the customer. Upon wrapping everything up, they said they would give us the all-weather floor mats mentioned above if we would respond to the follow-up survey with the answers they provided (they wanted the best ratings on every question, regardless of your actual experience). The follow-up survey was a JD Power survey. The floor mats that the salesperson spent so long finding and putting in our car were for the non-electric G80 and did not fit our car. The salesperson jammed them into our car anyway. Subsequently, we removed them and took them back to the dealership. They told us that the correct mats were on back order and they would get us a set of WeatherTech mats instead. We have yet to receive those, although we have been promised they are still on the way. (UPDATE: the dealer finally sent us a check at the end of April so we could buy our own WeatherTech mats.) Shortly after taking delivery, the dealer contacted us and said they should have completed a software update before delivering the car, so we had to drive back to the dealership to get this completed. Finally, we have been unable to completely set up Connected Services on the car. Connected Services gives you additional functionality in the car. As of the beginning of April, neither the dealership nor Hyundai/Genesis have been able to correct this issue. They have told me numerous time they can see it is an issue on their end, but have yet to find a solution. Although, overall, I like the car, the purchase and delivery experience wasn’t great. Ownership hasn’t fully lived up to my expectations. I have found that common luxury car features like doors locking when you walk away and phone as key are not available for Apple users (Android only). This is disappointing since I made it clear to the salesperson how important Apple integration was to me.

I had a great experience working with Brady at the Genesis Dealership, he was well informed and I got a great deal!

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Excellent Service. Buying my vehicles were a fast and easy process. Would definitely do it again.

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⭐⭐⭐⭐⭐ I had an amazing car buying experience! Justin is friendly, knowledgeable, and never pushy. He is extremely patient and helpful! He listened to my needs and helped me find the perfect car. The entire process, from test drive to financing, was smooth and transparent. I highly recommend this dealership to anyone looking for a hassle-free car purchase!

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The help we received was excellent and everything that we wanted was done for us. The help Jason gave us was amazing. Don a sale manager was very helpful to us. The financial manager was easy to work with. We came in to lease two cars and we did this with a great team to work with.

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